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Export your top 20 ranking keywords from the Efficiency tab, search each in an incognito Maps session, record the primary category of the leading three outcomes, and compare to your own. An inequality on high-volume queries is the highest-leverage single edit in regional SEO. Set this audit with our for criteria.
They do lift click-through in the local panel, inhabit space that would otherwise surface a rival, and feed freshness signals into the 2026 AI summary generator. The product and deal catalogues, by contrast, have actually ended up being materially more important this year now that Google Maps pulls items into its AI responses.
Posts expire after 7 days but remain archived on the profile. Release at least one per week.
Great for grand openings, seasonal trunk programs, and time-limited workshops. The event schema feeds into Google Maps occasion discovery and is among the few places where structured calendar data surfaces natively inside the profile. Deal posts support a voucher code, an optional expiry date, and a specific terms-of-use field.
Rotate offers monthly; a profile perpetually marketing the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds specific SKUs with image, name, cost, description, and optional CTA. In 2026, Google Maps AI summaries pull straight from product entries when a user asks "does anybody close-by sell X", making this the single most underused surface in GBP.
Every item entry is a mini landing page inside the profile. Posts, products, and uses now feed into the Maps put summary in addition to evaluations and your profile description. Keep at least one post active at all times, refresh the item brochure quarterly, and compose product descriptions with the specificity a summary generator can ground on ingredients, products, service scope, warranties.
What has altered in 2026 is that evaluation content now feeds two unique surfaces: the classic star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&An area has quietly ended up being more important for the very same factor answers are a grounding source for AI responses. Messaging is a conversion channel that the majority of SMBs still leave off.
Respond to favorable evaluations briefly and specifically (discuss what the customer mentioned the meal, the procedure, the result). React to unfavorable evaluations determined and factually, provide an offline channel, and never argue. Never ever copy-paste the very same line throughout five evaluations Google's replicate detection flags it and it looks inexpensive to the next customer checking out the profile.
[target2:anchor_exact1]Never provide rewards for evaluations; Google's policy enforcement on this is stringent and automated. Any Google user can ask and respond to concerns on your profile.

Upvote proper client responses so they increase above incorrect ones. Messaging is opt-in and tied to a response-time SLA. If you do not address within 24 hr consistently, Google auto-disables the Message button to protect user experience. Integrate with business Messages API if you run a customer assistance platform (Intercom, Zendesk, HubSpot) otherwise route messages to a staffed channel your team really enjoys.
Generic first-class reviews like "Excellent service" have actually always been low-value. In 2026 they are likewise wasted summary tokens. Profiles with richer media get more views, more calls, and more direction demands.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded assets, and rewards profiles that steadily revitalize the owner side. The single wide image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Select something expressive and top quality, not a generic stock shot. Google occasionally auto-rotates covers from consumer publishes if no owner cover is set a reason to set one clearly.
Tight crop, strong background, legible at favicon size. The logo design is what appears beside AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Upload a minimum of 5 of each. Shoot throughout business' best-looking hour (sundown outside, lunch-rush interior) instead of empty on a Monday morning.
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